When you submit an enquiry through our website, the information you provide is processed so that we can respond to your request and, where appropriate, discuss our services with you.

Our website uses a third-party form and CRM platform to process enquiries and manage communications.

Where you submit information through our contact form, your information may be processed by our service providers on our behalf.

You should only provide information that is necessary for us to respond to your enquiry.

6. Third-party service providers

We may use trusted third-party service providers to help us operate our website and provide our services.

These may include providers of:

• Website hosting
• CRM and customer management systems
• Contact forms
• Email services
• Analytics
• Payment processing
• Automation and workflow services
• Website security
• Cloud storage and business software

Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.

Some service providers may process information outside the UK. Where this occurs, we will take appropriate steps to ensure that any international transfer is carried out in accordance with applicable data protection law.

7. HighLevel / LeadConnector

Our website uses a HighLevel/LeadConnector form to collect enquiries.

Information submitted through our enquiry form may therefore be processed by HighLevel/LeadConnector on our behalf.

This may include information such as your name, email address, telephone number, business information and any other information you choose to provide through the form.

You can find further information about how HighLevel handles personal information in its own privacy documentation.

8. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can be used for purposes such as making the website function correctly, remembering preferences, understanding website usage and, where applicable, measuring advertising or marketing performance.

Some cookies may be strictly necessary for the website to operate.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how parts of our website function.

9. Marketing communications

Where permitted by law, we may contact you about our services, offers or other information that we believe may be relevant to your business.

Where your consent is required, we will only send marketing communications after obtaining the appropriate consent.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

We will not sell your personal information to third parties.

10. How long we keep your information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on factors including:

• The nature of the information
• Why we collected it
• Whether we have an ongoing relationship with you
• Whether we have legal, accounting or regulatory obligations to retain it
• Whether it may be required to establish, exercise or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Alteration
• Unauthorised disclosure

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

12. Sharing your information

We may share personal information where reasonably necessary with:

• Our employees and authorised team members
• Service providers who help us operate our business
• Website and technology providers
• CRM and communication providers
• Professional advisers
• Payment providers
• Government authorities, regulators or law enforcement where legally required

We will only share information where there is a lawful reason to do so.

We do not sell or rent your personal information to third parties.

13. Your data protection rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Request the transfer of certain personal information to another organisation
• Withdraw consent where we rely on consent to process your information

These rights are not absolute and may depend on the circumstances and the legal basis on which we process your information.

If you would like to exercise any of these rights, please contact us at:

team@thinklabaiagency.com

14. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

You can find information about making a complaint on the ICO’s website.

15. Children’s privacy

Our website and services are intended for businesses and adults.

We do not knowingly collect personal information from children.

16. Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties.

We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We recommend checking this page periodically for the latest version.

18. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

ThinkLab AI Agency
Email: team@thinklabaiagency.com
Telephone: 01204 358789
Website: https://thinklabaiagency.com