1. About Us

ThinkLab AI Agency provides website design, AI-powered website solutions, artificial intelligence tools, automation, CRM-related services, reputation management solutions and other digital marketing and technology services.

Business name: ThinkLab AI Agency
Website: https://thinklabaiagency.com
Email: team@thinklabaiagency.com
Telephone: 01204 358789

2. Our Services

The specific services provided to you will depend on the package, quotation, proposal or agreement you have purchased.

Our services may include, but are not limited to:

• Website design and development
• AI-powered websites
• AI agents and chatbots
• AI automation
• CRM and workflow solutions
• Lead generation systems
• Review and reputation management systems
• Google review solutions
• Website hosting and maintenance
• Website updates
• Digital marketing services
• Search engine optimisation (SEO)
• Other AI, automation and digital services

The exact scope of your services will be confirmed before work begins.

Any additional work or services requested outside the agreed scope may incur additional charges.

3. Quotations and Proposals

Where we provide a quotation, proposal or service agreement, this will set out the services to be provided and the applicable fees.

Unless otherwise stated, quotations are valid for 30 days from the date issued.

A quotation does not constitute a binding agreement until it has been accepted by you and, where applicable, any required payment or deposit has been received.

We reserve the right to amend or withdraw a quotation before it has been accepted.

4. Client Responsibilities

You agree to provide us with the information, content, access and materials reasonably required for us to provide the services.

This may include:

• Business information
• Logos and branding
• Images
• Written content
• Website access
• Domain and hosting information
• Google Business Profile access
• Social media or advertising account access
• CRM access
• Other information or access required for the agreed service

You are responsible for ensuring that information and materials supplied to us are accurate, lawful and suitable for use.

You must ensure that you have the necessary rights and permissions to provide us with any images, text, logos, videos, trademarks, customer information or other materials.

We are not responsible for delays caused by missing information, delayed approvals, unavailable access or inaccurate information supplied by you.

5. Website Development

Where we create or manage a website for you, the agreed package will determine the scope of the website.

Unless otherwise agreed:

• The number of pages will be limited to the agreed package.
• Additional pages or functionality may incur additional charges.
• Website content supplied by you remains your responsibility.
• Changes requested after approval may be treated as additional work.
• Third-party functionality may be subject to the availability and limitations of the relevant third-party provider.

We will make reasonable efforts to ensure websites are functional and accessible across commonly used devices and browsers.

However, we cannot guarantee that a website will function identically across every device, browser, operating system or third-party service.

6. AI Services

Some of our services use artificial intelligence and automated systems.

AI-generated content, responses, recommendations or outputs may not always be completely accurate, complete or suitable for every situation.

Where appropriate, AI-generated information should be reviewed by a human before being relied upon or communicated to customers.

We do not guarantee that AI systems will:

• Always provide accurate information
• Always understand a user’s request
• Always produce the intended response
• Be available without interruption
• Be free from errors or limitations

You remain responsible for reviewing and approving AI-generated content where human approval is appropriate for your business.

7. Third-Party Services

Our services may rely on third-party platforms, software and services.

These may include, depending on your package:

• Website hosting providers
• CRM platforms
• AI platforms
• Google services
• Meta services
• Payment providers
• Email providers
• Automation platforms
• Domain providers
• Analytics platforms
• Other software or technology providers

Third-party services are outside our direct control.

We cannot guarantee the continued availability, pricing, functionality, security or performance of third-party services.

If a third-party provider changes, suspends, restricts or discontinues a service, this may affect the services we provide to you.

We are not responsible for losses caused by a third-party provider’s failure, suspension, outage, policy change or technical issue.

8. Domain Names and Hosting

Where we provide domain registration, hosting or website hosting services, these services may be provided directly by us or through a third-party provider.

Domain names remain subject to the terms and renewal policies of the relevant domain registrar.

You are responsible for ensuring that domain registration information remains accurate.

Unless otherwise agreed, failure to pay applicable domain or hosting fees may result in suspension or termination of the relevant service.

We cannot guarantee that a domain name will remain available or that a particular domain name will be successfully registered.

9. Payments

All fees will be confirmed before services commence.

Depending on the service, payment may be made by:

• Direct Debit
• Card payment
• Bank transfer
• Other agreed payment methods

Where a recurring subscription applies, payments will be taken at the agreed frequency.

You are responsible for ensuring that sufficient funds are available for recurring payments.

If a payment fails or becomes overdue, we may contact you to request payment.

10. Overdue Payments

If an invoice or recurring payment becomes overdue, we reserve the right to suspend some or all services until the outstanding balance has been paid.

We will generally attempt to contact you before suspending services.

Suspension of services due to non-payment may affect:

• Website availability
• Hosting
• AI services
• Automation
• CRM functionality
• Review management systems
• Other services connected to your account

We are not responsible for losses resulting from the suspension of services where payment remains overdue.

Any costs reasonably incurred in recovering overdue payments may be recoverable from you where permitted by law.

11. Recurring Services and Subscriptions

Where you purchase a recurring service, the subscription will continue until cancelled in accordance with the terms of your individual agreement.

Some services may have a minimum commitment period.

Where a minimum commitment applies, this will be clearly stated in your proposal, order, service agreement or other written confirmation.

Cancellation of a recurring payment does not automatically cancel any outstanding contractual commitment or amount already owed.

12. Cancellation

Cancellation terms may vary depending on the service purchased and will be set out in your individual agreement where applicable.

If no separate cancellation terms have been agreed, you may request cancellation by contacting us in writing.

Cancellation does not remove your responsibility to pay:

• Any outstanding invoices
• Any work already completed
• Any agreed minimum-term fees
• Any other charges that have become due under your agreement

Where services have been prepaid, refunds will be considered in accordance with the terms of the applicable agreement and applicable consumer or business law.

13. Website Approvals and Revisions

Where we provide website design or development services, you may be given an opportunity to review and approve the work.

You are responsible for checking the accuracy of:

• Business information
• Contact details
• Pricing
• Services
• Images
• Written content
• Legal information
• Links
• Other information displayed on the website

Once a website or project has been approved, subsequent changes may be treated as additional work and may incur additional charges.

14. Intellectual Property

Unless otherwise agreed in writing, intellectual property rights in our pre-existing materials, systems, templates, processes, software, code, designs, frameworks and proprietary technology remain owned by ThinkLab AI Agency or the relevant third-party provider.

Where you provide content, branding, images, logos or other materials to us, you retain ownership of those materials.

You grant us permission to use those materials for the purpose of providing the agreed services.

Where ownership of a completed website or other deliverable is intended to transfer to you, this will be confirmed in writing as part of your agreement.

Third-party software, plugins, templates, fonts, stock images, AI tools and other licensed materials remain subject to the relevant third-party licence terms.

15. Use of Client Materials

You confirm that any materials supplied to us do not knowingly:

• Infringe another person’s intellectual property rights
• Breach applicable law
• Contain unlawful or misleading content
• Breach the rights of another person or organisation

You remain responsible for obtaining appropriate permission to use any third-party content supplied to us.

We are not responsible for claims arising from materials supplied by you.

16. SEO and Marketing Results

Where we provide SEO, advertising, reputation management or other marketing services, we will use reasonable skill and care when providing the services.

However, we do not guarantee:

• Specific Google rankings
• A specific number of leads
• A specific number of enquiries
• A specific number of sales
• A specific advertising return on investment
• Approval of advertising accounts
• Continued access to third-party advertising platforms
• Specific Google Business Profile results

Search engines, advertising platforms and other third parties can change their algorithms, policies and systems at any time.

We cannot guarantee results that depend on factors outside our control.

17. Advertising Platforms

Where we manage advertising campaigns, the client remains responsible for the underlying advertising account and compliance with the policies of the relevant advertising platform.

Advertising platforms may reject, restrict, suspend or disable accounts or advertisements.

We will make reasonable efforts to assist where appropriate, but we cannot guarantee that an advertising platform will approve or reinstate an account.

We are not responsible for losses caused by advertising platform restrictions, suspensions, policy changes or account closures that are outside our control.

18. Data Protection

We will process personal information in accordance with applicable data protection legislation and our Privacy Policy.

Our Privacy Policy explains how we collect, use and protect personal information.

Where our services involve processing personal data on your behalf, additional data protection terms may apply.

You are responsible for ensuring that any personal data supplied to us or processed through systems connected to our services has been collected and provided lawfully.

19. Website Content and Legal Compliance

You remain responsible for ensuring that your business, website and marketing materials comply with laws and regulations applicable to your business.

This includes, where relevant:

• Privacy requirements
• Cookie requirements
• Advertising regulations
• Consumer protection requirements
• Industry-specific regulations
• Terms and conditions
• Intellectual property requirements

We may assist with the technical implementation of website pages or features, but this does not constitute legal advice.

You should obtain independent legal advice where necessary.

20. Service Availability

We aim to provide reliable services but cannot guarantee that services will always be available without interruption.

Services may occasionally be unavailable due to:

• Maintenance
• Technical problems
• Third-party outages
• Hosting issues
• Software updates
• Security incidents
• Internet connectivity
• Circumstances outside our reasonable control

We will make reasonable efforts to restore affected services as soon as reasonably possible.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to this, we will not be liable for indirect, incidental, special or consequential losses, including loss of:

• Profits
• Revenue
• Business
• Sales
• Customers
• Data
• Goodwill
• Anticipated savings

Where legally permitted, our total liability arising from the services will be limited to the total amount paid by you to us for the relevant services during the 12 months preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited.

22. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances outside our reasonable control.

This may include:

• Internet or telecommunications failures
• Cyber attacks
• Third-party platform failures
• Government action
• Changes to laws or regulations
• Natural disasters
• Fire
• Flood
• Power failure
• Industrial disputes
• War
• Civil unrest
• Other circumstances beyond our reasonable control

Where possible, we will notify you of significant delays or interruptions.

23. Suspension or Termination

We may suspend or terminate services where:

• Payments remain overdue
• You materially breach these Terms
• You provide unlawful or fraudulent information
• You misuse our systems or services
• Your actions create a security risk
• Continuing to provide the service would place us in breach of law
• You engage in abusive, threatening or inappropriate behaviour towards our team

Where appropriate, we will provide reasonable notice before termination.

Termination does not affect any rights or obligations that arose before termination.

24. Confidentiality

We will treat confidential information provided to us in connection with your business as confidential and will not disclose it to third parties except where:

• Disclosure is necessary to provide the services
• Disclosure is required by law
• Disclosure is required to protect our legal rights
• The information is already publicly available
• You have given permission for disclosure

You agree to keep confidential any proprietary information, systems, processes or materials provided to you by ThinkLab AI Agency.

25. Our Right to Showcase Work

Unless otherwise agreed in writing, we may display completed websites, designs or other work created for you in our portfolio, website, social media or marketing materials for the purpose of demonstrating our work.

If you do not want your project to be used in our portfolio or marketing materials, please let us know in writing.

26. Changes to Services

We reserve the right to make reasonable changes to our services, systems or technology where necessary to:

• Improve functionality
• Maintain security
• Comply with legal requirements
• Adapt to third-party platform changes
• Improve performance

Where a significant change materially affects an ongoing service, we will provide reasonable notice where practicable.

27. Complaints

If you are unhappy with any aspect of our services, please contact us as soon as possible at:

team@thinklabaiagency.com

We will make reasonable efforts to understand and resolve your concerns.

28. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms or our services will be subject to the jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.

29. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page and will include the date it was last updated.

Where changes materially affect an existing contractual relationship, we will provide reasonable notice where appropriate.

30. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

ThinkLab AI Agency
Email: team@thinklabaiagency.com
Telephone: 01204 358789
Website: https://thinklabaiagency.com